Process owner |
Daniel Alile |
Process manager |
Cedric Pumpe |
Process participants |
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Brief description |
The customer has the option of having damage to a vehicle window processed directly by a cooperation workshop. The workshop provides all necessary information via a common interface. An external service provider checks the validity of the damage amount. At the end of claims processing, the amount is paid to the workshop that has made the advance payment. |
Process objectives |
Workshop receives uncomplicated remuneration High customer satisfaction due to advance performance by the workshop Short throughput times for individual damages
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Measurement parameters for target achievement |
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Linked documents |
Regel: Leistungsanspruch prüfen |