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We take security and privacy seriously. On this page we aim to answer the most frequently asked questions concerning data residency of the BPMN and DMN Modeler app. If you still have questions or any other concern, do not hesitate to get in touch via our Support Desk.

Which data is stored by the app?

  1. We do not store any personal data.

  2. Technical data (such as identifiers, cloud ID, license information and others) that are needed to validate a licensed installation and to perform a secure communication with Confluence are transmitted and stored encrypted at rest.

  3. We do not store diagrams themselves. They are attached as Confluence page Attachements to your Confluence site and thus lie with Atlassian. For certain services provided by our app (e.g., PDF Rendering), diagrams are sent to our servers securely for processing and are deleted afterwards completely.

  4. We store data, that is necessary to deliver certain features. This includes technical Ids for diagrams and Confluence content, e.g. page Ids or space keys, certain diagram names and element names (for example for the process net). We have no control, whether this information contains PII or sensitiv data, as we only receive the user input as-is. This data is stored securely and encrypted at rest.

Where is this data stored?

The data we store is saved in a Google Firestore database that is hosted in GCP multi-region eur3 (Europe: europe-west1 (Belgium), europe-west4 (Netherlands) europe-north1 (Finland)).

Data is encrypted at rest with security standard aes-256-gcm and we have enabled full-disk encryption.

Which backup possibilities do I have?

Please care for a regular Confluence Backups, as you models are included there as page attachments.

For the data that is stored by viadee, we perform security backups every 7 days. These backups are held for another 30 days are stored securely with GCP. After this time, the data will deleted and cannot be recovered.

Where are our servers located?

We are operating application servers in Germany, USA, and China (Hong Kong). Requests are always routed to the nearest cluster via DNS routing, meaning that e.g. customers from the EU will always communicate with our servers in Germany (Frankfurt).

Does the app store personal data?

The BPMN Modeler and DMN Modeler for Confluence Cloud do not collect any personal information.

We store user input data, which is not under our control and might contain personal data. (see Which data is stored by the app?)

Where are my process models and decision tables stored?

All models are saved solely as Confluence page attachments. They are not saved on any servers hosted by viadee.

How to configure Data Residency in Confluence Cloud?

How to configure Data Residency for Confluence Cloud and decide where your in-scope product data is hosted, is described by Atlassian at https://support.atlassian.com/security-and-access-policies/docs/understand-data-residency/.

Where can I find viadee's privacy policy?

You find the privacy policy for our products and services at https://www.viadee.de/en/privacypolicy/.

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